Terms & Conditions

Terms and Conditions

Welcome to Balaji Stores. These Terms and Conditions govern your use of our website and mobile application. By accessing or using our services, you agree to comply with and be bound by the following terms. Please read them carefully.

1. General Information

Balaji Stores is a grocery provider operating in Hyderabad, Telangana, offering retail and wholesale products both in-store and online. These terms apply to all users of our website and app.

2. Eligibility

To place an order, you must be:

At least 18 years old, or using the platform under the supervision of a guardian.
Residing in or requesting delivery within our serviceable areas in Hyderabad.

3. Product Availability and Pricing

All products listed are subject to availability.
We reserve the right to modify prices, products, and offers without prior notice.
Prices may vary between in-store and online.

4. Ordering and Payment

Orders can be placed through our website or mobile app.
We accept UPI, credit/debit cards, cash on delivery, and other available payment gateways.
Orders will be confirmed only after successful payment (except for COD orders).
We reserve the right to cancel or refuse any order for any reason, including suspected fraud or unavailability.

5. Delivery Policy

Deliveries are made within Hyderabad city limits.
Delivery timelines will be communicated during the ordering process. However, delays may occur due to traffic, weather, or operational constraints.
Customers must provide accurate delivery information. Balaji Stores is not responsible for failed deliveries due to incorrect or incomplete addresses.

6. Returns and Refunds

Perishable items cannot be returned once delivered unless found damaged or defective at the time of delivery.
Any issues with products must be reported within 24 hours of receipt.
Refunds (if applicable) will be processed via the original method of payment or store credit, as appropriate.

7. User Conduct

By using our website or app, you agree not to:

Use the platform for unlawful purposes.
Attempt to disrupt or interfere with our servers or networks.
Misuse any content, branding, or product images.

8. Intellectual Property

All content on our website and app—including logos, product descriptions, images, and text—is the property of Balaji Stores and protected by applicable copyright and trademark laws. Unauthorized use is strictly prohibited.

9. Limitation of Liability

Balaji Stores shall not be liable for any indirect, incidental, or consequential damages resulting from:

Use or inability to use our services.
Delays in delivery or product availability.
Unauthorized access to user data.

10. Modifications to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and continued use of our services constitutes acceptance of the revised terms.

11. Governing Law

These terms shall be governed by the laws of India. Any disputes will be subject to the jurisdiction of courts in Hyderabad, Telangana.

12. Contact Information

For questions or concerns regarding these terms, please contact us at:

Contact

BALAJI STORES

SHOP NO 90E AND F, SRI KRUPA MARKET, MALAKPET,

Hyderabad, Telangana,

500036

Call Us:

+91-9246219809

Email:

balaji.pulses6@gmail.com

Website: